Leveraging AI:
Artistry + Intuition
And the acronym with the same letters that everyone's talking about.
Leading with humanity since the age of 0.
Leveraging AI with guardrails since 2022.
A multidisciplinary designer who unites stakeholders, product and engineering using solid research, vetted design and the right balance of human judgment and AI tools in team workflows.
Discover user needs via historical, quantitative and qualitative research
Identify quick wins and improvements through analysis of existing apps and systems
Unify product lines through new or existing design systems
Bring elegance and simplicity to complex, data-rich ecosystems
Identify cost savings and margin increases, with judgment & balance using AI
Use soft skills to bring everyone along to the best result, tied to user satisfaction and ROI
Integrating UX and evolving AI into the Software Development Lifecycle for industries I’ve served.
6 product lines affecting 230+ centers, improving workflows for care teams and colleagues
Senior Manager, Product Experience Design
Oak Street Health runs primary care centers built specifically for older adults on Medicare. I led product design for six internal tools used by care teams across 230+ centers nationwide, covering everything from patient transport logistics to reporting and data analysis. I coached a team of designers and researchers, and mentored others through CVS's Enterprise Mentoring and Leadership Circles programs.
Unified 4 of 12+ bespoke systems to 10x productivity for 57k engineers
Director of Experience Design, Engineers Platform, Data Management and AI/ML
The Integrated Engineer's Portal sought to unify over a dozen bespoke systems for 57,000 engineers to optimize workflows, reduce context shifting, commit code more quickly, and save millions of dollars weekly. As part of the product design leadership team, I led four initiatives: application management, user management, documentation, and notifications, while managing and coaching a team of seven designers.
Before the IEP initiative, I led design for tools built specifically for JPMC's Data Management and AI/ML groups, including an early concept for a feature-sharing platform presented at JPMC's first AI Summit.
Voice of the customer for $85m ARR, unifying 3 product lines with one design system, affecting millions of assets worldwide
Director of Product Design; Lead Product Designer
Served as the voice of product design for a 250-person company, leading a lean team on work that touched 85% of $100m ARR. Hands-on redesign of the Mitsubishi Connect app running in over 10,000 vehicles, and added integrations for vehicle maintenance service scheduling and Chamberlain garage doors through Apple CarPlay and Android Auto.
I shifted Aeris to a design thinking culture, building the company's first design system, and partnering with the VP of Customer Experience to run design thinking workshops across Chicago, San Jose, and Noida, India. The hands-on learning and practical application of these principles on our product lines enhanced our customer-first strategy.
Reducing friction by 70% for first responder device purchase e-commerce workflows
Senior Visual Designer
Optimizations for an e-commerce checkout flow for first responder devices. Heavy with manual processes and administrative overhead working with government agencies, was able to reduce the steps to buy a product from 43 to 12, working cross-functionally on service design, user journeys, wireframing and visual design for both internal and customer-facing processes.
Brand and marketing design overhaul for SaaS project management startup, from CRM to website to product
Creative Director
Led brand and creative for a SaaS project management software company, including a full brand identity and style guide overhaul, plus the redesign and rebuild of the company website and its campaign work across landing pages, social, and advertising. Later work including folding this brand into the desktop and mobile applications in collaboration with the product design team. (LiquidPlanner is now called Tempo Portfolio Manager after its acquisition in 2023 by Tempo Software)
Digital advertising campaign design serving 100m monthly unique visitors
Senior Advertising Designer; Advertising Design Manager; Advertising Design Team Lead; Senior UI Designer / UI Designer
Designed and built advertising campaigns and user interface improvements for a site with hundreds of millions of monthly visitors. For agencies and consumer brands, crafted rich media ad campaigns from concept through post-live maintenance, including the first ad executions for Kindle, Kindle Fire, iOS, and Android platforms, while managing workflows for five designers. Cut technical and production time by 40% through process changes and improvements, and trained Amazon's advertising designers on design and ad tooling.
Two clicks* to a conversation.
* Amazon patented one-click, so.
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